IN NEWS: Pylon raises $31M Series B (co-led by @a16z & @BainCapVC). Pylon is going after the B2B slice of support, not the simpler, transactional B2C queues. “In consumer you have very simple transactional support… In B2B you don’t just have customer support, you also have customer success, solutions, professional services, account management.” –@marty_kausas (Co-Founder & CEO) Tickets need rich account context (CRM notes, call recordings, implementation plans), and routing spans multiple post-sales teams. “One way to think about us strategically is we’re building something similar to Rippling, but for the post-sales use case.”